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Shipping & Returns

Shipping & Returns

 

Shipping Policy  

Shipping Time 

Global Seashell Industries normally ships within 3-5 business days from receipt of order, sometimes sooner. Rush services are available, please contact your sales rep or call the Sales Department (813) 677-6621 and discuss your needs. We suggest you specify a specific ship date, cancel date or an “arrive on” target date and we will do our best to accommodate your request. 

We cannot guaranty a specific arrival or performance by the carriers once a package leaves our facility. Prices on the website are approximate and may be adjusted to allow for oversize boxes, home deliveries and/or other factors not allowed for by limitations of our shopping cart system.  

 Shipping Method

We use the following shippers:  

Federal Express (FedEx) click here for tracking information

United Parcel Service (UPS) click here for tracking information

 

Global Seashell Industries gives you, the customer, the choice of shipping carrier. Our preferred carrier is FedEx, but we let you choose the most convenient and economical shipping method available. For any time critical orders we offer expedited services like Next Day Air, 2nd Day Air and Three Day. Please contact us directly for any expedited shipments in order to assure their timely processing. All orders will have any applicable shipping charges added to the invoice. Due to the nature of the product, shipping charges cannot be estimated at the time the order is placed. If you have any issues with the freight charges, feel free to contact us and we can give you a quote once the order has been filled. From the time an order is placed, shipping time is between two and three business days.

We strive for you to receive your ordered merchandise in an excellent state. As with all parcel carriers, your shipment may be subject to normal transit handling. If you have any shipping related questions or concerns with your order please feel free to email us at marketing@globalseashell.com

 *If you encounter problem with any of your shipments from Global Seashell Industries, please do the following:

  • Inspect packages before signing for them. Have the driver report on obvious damage.
  • Call (813) 677-6621 and report and damage or shortages
  • File a claim with the carrier

 Returns Policy

 

– Returns are only valid within FIFTHTEEN (15) days after receipt of your shipment.
– Shortage claims must be made within FIVE (5) days after receipt of your shipment.

 If you have items you need to return to Global Seashell Industries, please follow these steps:

 Call our Customer Service department at (813) 677-6621

  • Invoice details
  • Items to be returned
  • Reason for return
  • Obtain an RA# from Customer Service

We want you to be happy with your order.If for any reason, you are not happy with the merchandise received, you may return the merchandise to us. Please Contact Us within fifth-teen (15) business days after receipt of your order for authorization to return items shipped in error; shortage claims must be made within five (5) business days. Restocking fees do not apply for any orders that were shipped in error, however, all other returns will incur a 25% restocking fee plus freight charges applied to any merchandise being returned. You will be responsible for any related return shipping charges. In order to expedite your credit, please call to customer service for detailed instructions.

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